Northeastern University, Boston, MA - 2015
Master of Education - Higher Education Administration

University of Massachusetts, Amherst, MA  - 2013

Bachelor of Arts in Journalism, Minor in Spanish

Commonwealth Honors College

PROFESSIONAL EXPERIENCE

Program Coordinator, La Vida, Inc., Lynn, MA

Preparing low-income youth and their families for economic security by creating first-generation college students.

1. Recruitment – Outreach is conducted to students from public and private schools in the City of Lynn. Recruitment meetings are scheduled at each school with the help of school guidance. Applications are given to interested students who fill out interest cards and a database is established for follow up. 

2. Teaching & Curriculum Development – The LVS curriculum includes workshops for college and career planning such as college preparation, scholarship applications, career exploration, MCAS prep, SAT prep, community service, leadership development. Work closely with the Executive Director to develop, coordinate and teach the curriculum. 

3. College Advising – The students and their parents need individualized advice regarding the road to a higher education. PC and the Director meet weekly with each individual senior. 

4. Campus Visits – Campus visits primarily occur during winter and spring break on Tuesdays and Thursdays involving the sophomore and junior class. PC is responsible to contact colleges to coordinate trips, notify parents, keep track of attendance, and chaperone the trips along with the Director.

HIGHER EDUCATION EXPERIENCE

Customer Service Lead, Residential Life Student Services

University of Massachusetts, Amherst, MA
- Provided exceptional professional customer service to diverse groups, and collaborate effectively as part of a team to cater

resources to local and international students.
- Managed and audited residential hall key systems, data tracking, and billing utilizing database technology including

SPIRE, Customer Contact Tracking, and Excel.

- Provided overall management of the Service Desk by training and supervising student staff on how to interpret and present university policies to students, parents, and other university staff all while creating a welcoming environment.

- Enabled a welcoming atmosphere for students, parents, and staff.
- Planned judicial meetings for Resident Director in accordance with their weekly schedule.
-Worked alongside office manager to fulfill mail distribution duties and using Excel and PeopleSoft.

ADDITIONAL WORK EXPERIENCE

Communication Intern, Jane Doe Inc. (Click here for Intern Testimony)

Boston, MA

- Researched and tested various options for an online photo/video gallery and blog platform.
- Developed an outreach and promotion plan for cell phone drive initiative by drafting letters and flyers. 
- Assisted with social media activities, including analysis of social media traffic data.

ReadyU Brand Ambassador, MRY Marketing

Amherst, MA

- Pre-promote, plan, and execute unique promotions to increase product trials, brand awareness and purchase

consideration.

- Generate buzz and PR surrounding the products and improve promotional tactics on social networks including Facebook, Twitter, and Instagram.

STUDENT LEADERSHIP EXPERIENCE

Sigma Psi Zeta Sorority, Incorporated

-Awarded “Newest Member of the Year” for relentless campus involvement, maintaining strong sister relations, and exemplifying the sisterhood values through activism, integrity, and scholarship.

Multicultural Greek Council-

- Organized in collaboration with student-run organizations joint social and community service events to create rapport between the four Greek councils.

National Order of Omega, Greek Honor Society.

- Membership granted to Greek members who have demonstrated excellent leadership, scholarship, and involvement in their campus community