Resume

Student Support Coordinator, July 2017-Present

Northeastern University, Global Student Success

Honor: Honorable Mention Student Employee of the Year 2018

• Develop brochures and digital signages to promote the office and its services
• Manage the office Facebook account and have increased 50% of the number of followers and engagement in three months
• Increase the visibility of the office by attending events and orientations on campus
• Plan and oversee events and workshops across Boston and Seattle campuses

Co-founder and Social Media Manager, November 2016-Present   

Northeastern University, Lean In To Grow     

• Plan and oversee monthly events for international students to provide support in the academic, professional and spiritual sphere in conjunction with Career Development at Northeastern University
• Manage social media accounts to publish events, communicate with followers and launch campaigns
• Reach out and recruit alumni, current students and professors in the NU community as guest speakers for the events
• Facilitate and develop activities to build relationships, skills, and experience in the international students’ community

Service-Learning Teaching Assistant, Jan-May, 2017

Northeastern University, Center of Community Service 

• Assisted the professor of Data Presentation and Visualization in creating course syllabus for Service-Learning and graded students’ work
• Led the matching process for 30+ students in the class with community partners
• Served as a liaison for students and community partners to guarantee their Service-Learning experience and outcomes

Sales Manager and Customer Service Team Leader, 2012-2016

China International Travel Service Limited, Spanish Department

Honor: Best Salesperson of Spanish Department 2013, 2014, 2015 for exceeding annual sales targets

• Responded to clients' inquiries efficiently on a daily basis
• Supervised the customer service team and controlled the service quality by making phone calls to travelers to complete the questionnaires, analyzed the answer data and set strategies to improve the customer service
• Presented at International Tourism Fair in Spain to market new clients and build relations with current clients